topbrandtaps brings you the best bathroom brands at fantastic prices, buy Hansgrohe, JIS, Crosswater, Dornbracht, Geberit, Samuel Heath and more

FAQ - Frequently Asked Questions

What is the TopBrandTaps guarantee policy?
TopBrandTaps has a simple two tier guarantee on all products purchased from the company. TopBrandTaps offers its own 1 year guarantee on all products it sells.  This is in addition to the guarantee offered by the manufacture.

The TopBrandTaps guarantee protects the customer against manufacturing defects or failure due to manufacturing defects for a period of one year from the invoice date. It does not cover products against misuse or failure due to lack of maintenance or damage and does not cover labour charges.

The Manufacturer often extends this guarantee period beyond the one year period. Please refer to the particular manufacturers documents for details.  This extension normally requires you to register the product with the manufacturer. You will need to retain your invoices as proof of purchase should any claim be made.  

Do you have an installation service?
No - we are specialists in the supply of bathroom equipment. We have found that this focus enables us to deliver great service at affordable prices. Our customer services team would be happy to advise you on technical details to make your choices more informed. Contact us at customerservices@topbrandtaps.com

Where can I find out how much it costs?
We offer a very wide range of bathroom equipment from many of the top brands in the UK and Europe. Our Website showcases all products currently on offer and the prices listed all include VAT. If you cannot find an item please enquire to sales@topbrandtaps.com. The sales team will endeavour to make the product available to buy on the site and will respond to your enquiry swiftly.